🔧Not Working?
7 pages- 🔧Troubleshooting hub
All LEDs are lit but nothing happens, or something else is not working. Start with the matching symptom.
Open → - 🔌Device will not connect — denied access to MIDI, USB not detected
Your computer does not see the device, or the browser shows 'denied access to MIDI'. Work through this checklist.
Open → - 🔇No sound or MIDI not detected
The device is plugged in but you do not hear anything. Work through this checklist.
Open → - 🍉Playtron — common issues and fixes
Common Playtron problems — pin corrosion, USB, missing MIDI signal, weak grounding.
Open → - ⚡Firmware recovery — start here
Try the normal update first. Use manual recovery only for a board revision that has been confirmed.
Open → - 🧊Windows: the browser freezes when I unplug the device
Chrome, Edge or Opera on Windows stops responding when you unplug Playtron, TouchMe, Biotron or Scales. Your device is fine. Here is what to do.
Open → - 🔌TouchMe not recognized on Mac or Windows
Four checks when a Mac or Windows computer does not detect TouchMe: cable, plug-in order, Web MIDI browser, and permissions.
Open →