🛠️Warranty and repairs
1-year warranty, the repair flow, and what is covered.
Every Playtronica device has a 1-year warranty against manufacturing defects, starting from the delivery date.
What is covered
- The device stops functioning without physical damage or misuse.
- LED failure not caused by impact.
- USB port failure not caused by force or incorrect use.
- Component failure under normal use.
What is not covered
- Physical damage from dropping or impact.
- Liquid damage. Biotron used with plants is an exception — that is expected use.
- Pin or component corrosion from improper storage, or from heavy use with acidic objects like citrus fruit.
- Damage from an incorrect power supply or incorrect voltage.
How to make a warranty claim
- Email support@playtronica.com with the subject
Warranty #[order number]. Describe the issue. - Attach a short video or photos of the problem. This helps us diagnose the fault. In most cases you will not need to ship the device back.
- We reply within 3 business days with one of three outcomes: remote-fix instructions, a replacement part, or a full device replacement.
Out-of-warranty repairs
The device is more than a year old, or the damage is not covered by warranty. We still want to help. Email support@playtronica.com with the subject Out-of-warranty repair #[order number]. In many cases we can offer repair guidance, spare parts, or a discounted replacement.
Ask the community
🤝 For creative, MIDI, and performance questions — ask the Playtronica Friends Facebook group. 4,400 members, peer support. See the community page for what to ask there.
This page is for order issues — tracking, returns, refunds, invoices, warranty. The community cannot help with those. Use the email below.
Still stuck
Email support@playtronica.com. We aim for 24 hours, but a reply may take up to 3 business days.