💸Pricing and discounts
What things cost, how discount codes work, and what to do if you missed one.
Current prices are always live at shop.playtronica.com, shown in EUR (€) by default and converted to USD ($) at checkout for non-EU customers. This page covers discount codes, bundles, missed-code refunds, and B2B pricing.
I forgot to use a discount code at checkout
We honour any code that was active on the day of your purchase, for up to 7 days after payment. There is no order limit.
Email support@playtronica.com with the subject Missed code #[your order number] and tell us the code. We refund the difference within 3 business days.
The price dropped right after I bought
Same policy. If the price dropped within 7 days of your order, we refund the difference. Email us with the subject Price match #[your order number] and a link to the lower price.
What is in each bundle?
Every bundle page on the shop lists the contents: device, cable, adapters, alligator clips, accessories.
If both a bundle and its single items are sold out, the next batch usually arrives in 2 to 4 weeks. Email support@playtronica.com with the subject Stock — [bundle name] and we will tell you the next ship date.
What do I need to make sound?
The minimum gear for each device:
- TouchMe — TouchMe, the USB cable from the box, a laptop with Brave or Chrome. Touch the pads.
- Playtron — Playtron, the USB cable from the box, at least 2 alligator clips (in the box), a laptop. Clip the wires to fruit, water, or a friend.
- Biotron — Biotron, a USB cable, leaf-pads (in the box), a houseplant, a laptop. The plant plays.
- Orbita — Orbita, the USB cable from the box, a laptop. Self-playing sequencer.
- Scales — Scales, a USB cable, a laptop, and one or more objects to place on the plate.
You do not need to install software. synth.playtronica.com is a free browser-based synth that works with every device.
B2B and bulk orders
For orders of 10 units or more, we issue formal quotes and offer institutional pricing. Schools, studios, museums, festivals, and therapy centres qualify.
Email collaboration@playtronica.com with the subject Quote — [your organization]. We reply within 2 business days. See also: B2B and Institutional.
What is included in the checkout price?
The price at checkout includes the product and shipping. For EU customers, VAT is included.
For customers outside the EU, local import duties or taxes may apply when the package arrives. These charges are set by your country, not by Playtronica, and are separate from our price. See Invoice and VAT for typical ranges.
Ask the community
🤝 For creative, MIDI, and performance questions — ask the Playtronica Friends Facebook group. 4,400 members, peer support. See the community page for what to ask there.
This page is for order issues — tracking, returns, refunds, invoices, warranty. The community cannot help with those. Use the email below.
Still stuck
Email support@playtronica.com. We aim for 24 hours, but a reply may take up to 3 business days.